[Katrina-IT-Volunteers] Important: take good notes

[Dale Thompson]

Correction - I meant to say a copier and paper. Dale
  ----- Original Message ----- 
  From: Dale Thompson 
  To: eileenjoycehankins at gmail.com ; Gemar, Edward 
  Cc: katrina-it-volunteers at soaustin.net ; Sam Hankins ; Hope Morrison 
  Sent: Friday, September 09, 2005 11:27 PM
  Subject: Re: [Katrina-IT-Volunteers] Important: take good notes


  We're trying very hard to get a printer and some paper installed near the public computers.  Unfortunately, this is much hard than I anticipated. Dale 
    ----- Original Message ----- 
    From: Eileen M Joyce-Hankins 
    To: Gemar, Edward 
    Cc: katrina-it-volunteers at soaustin.net ; Sam Hankins ; Hope Morrison 
    Sent: Friday, September 09, 2005 3:03 PM
    Subject: Re: [Katrina-IT-Volunteers] Important: take good notes


    Apparently copies were not made of the two-sided slip "original" because it wasn't an approved form, it was a form made by a volunteer.  ???  I apologize in advance to anyone who does not want this file but I'm attaching for anyone else who may want to make their own copies to keep in their back pocket. 

    Thanks!

    Eileen

     
    On 9/9/05, Eileen M Joyce-Hankins <eileenjoycehankins at gmail.com> wrote: 
      There were two types of slips out there, both created by two volunteers who have been there this week: Hope and my husband Sam.  The one that Hope made had helpful phone numbers on the reverse side.  We left copies of the slips with the IT Command center upstairs hoping they would make additional copies that would be available to everyone.  I don't know if they made more copies but we left stacks of them Wednesday and yesterday.  If you want a copy of the Word doc emailed to you let one of us know. 

      Cheers.

      Eileen

      On 9/9/05, Gemar, Edward <Edward.Gemar at zilliant.com > wrote: 
        Last night there were small pre-printed slips of paper around the
        computer area that had spaces for people to right in their email and 
        FEMA info including Id's and passwords.  Hopefully they will continue to
        be there and easy to find.  I believe there were help addresses printed
        on the reverse side.  Please use these if you see them.  If these are 
        filled out, it gives the evacuee something to give to the next person
        that helps them later on.  If someone you are helping doesn't have one
        and doesn't have their info written down all in one place, I'd recommend 
        transferring it to one of these.  Also, when possible I was having
        people use numbers (their phone number of SSN) for Id and Password
        information when signing up for FEMA etc. because there is no risk of
        problems with mixing up lower/upper case letters when doing this.  I 
        worked with a person last night who did have all of their info written
        down, but they had gotten the case wrong so we had to try many
        combinations of upper/lower case, but it finally worked.

        -----Original Message----- 
        From: katrina-it-volunteers-bounces at soaustin.net
        [mailto: katrina-it-volunteers-bounces at soaustin.net ] On Behalf Of Ray
        Shea
        Sent: Friday, September 09, 2005 12:16 PM
        To: katrina-it-volunteers at soaustin.net
        Subject: [Katrina-IT-Volunteers] Important: take good notes 

        When you write down information from the computer for
        evacuees, please take detailed verbose notes.
        Remember, a lot of these people don't even know what 
        an email address looks like, even if you write down 
        their address and tell them "this is your email
        address".  Don't expect them to remember anything at
        all, and write like you are writing instructions to 
        the next volunteer that will help them (since you 
        are).

        I had a case last night where a man said that a
        volunteer told him a loved one had been found, but all
        he knew was that "somebody wrote this down off the 
        computer and told me I could look it up".  The card 
        said:

        www.yahoo.com

        Carlota Winfield 

        Find Carlota goto
        Locate person - 12238

        This card is useless to him and to me.  We think maybe
        12238 is an entry number on some database, but he's 
        frantic thinking that Carlota's whereabouts are known 
        and nobody can tell him where she is.  I can't find
        her anywhere.

        If you remember finding Carlota, please let me know.

        Thanks,

        ray





        ______________________________________________________ 
        Click here to donate to the Hurricane Katrina relief effort.
        http://store.yahoo.com/redcross-donate3/ 
        _______________________________________________
        Katrina-IT-Volunteers mailing list
        Volunteer info: http://www.austinfree.net/katrinavolunteer.htm
        List info: http://soaustin.net/mailman/listinfo/katrina-it-volunteers 
        _______________________________________________
        Katrina-IT-Volunteers mailing list 
        Volunteer info: http://www.austinfree.net/katrinavolunteer.htm
        List info: http://soaustin.net/mailman/listinfo/katrina-it-volunteers 







----------------------------------------------------------------------------


    _______________________________________________
    Katrina-IT-Volunteers mailing list
    Volunteer info: http://www.austinfree.net/katrinavolunteer.htm
    List info: http://soaustin.net/mailman/listinfo/katrina-it-volunteers


------------------------------------------------------------------------------


  _______________________________________________
  Katrina-IT-Volunteers mailing list
  Volunteer info: http://www.austinfree.net/katrinavolunteer.htm
  List info: http://soaustin.net/mailman/listinfo/katrina-it-volunteers
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://soaustin.net/pipermail/katrina-it-volunteers/attachments/20050910/58eba6dd/attachment.html