[Katrina-IT-Volunteers] Important: take good notes

[Dale Thompson]

We're trying very hard to get a printer and some paper installed near the public computers.  Unfortunately, this is much hard than I anticipated. Dale 
  ----- Original Message ----- 
  From: Eileen M Joyce-Hankins 
  To: Gemar, Edward 
  Cc: katrina-it-volunteers at soaustin.net ; Sam Hankins ; Hope Morrison 
  Sent: Friday, September 09, 2005 3:03 PM
  Subject: Re: [Katrina-IT-Volunteers] Important: take good notes


  Apparently copies were not made of the two-sided slip "original" because it wasn't an approved form, it was a form made by a volunteer.  ???  I apologize in advance to anyone who does not want this file but I'm attaching for anyone else who may want to make their own copies to keep in their back pocket. 

  Thanks!

  Eileen

   
  On 9/9/05, Eileen M Joyce-Hankins <eileenjoycehankins at gmail.com> wrote: 
    There were two types of slips out there, both created by two volunteers who have been there this week: Hope and my husband Sam.  The one that Hope made had helpful phone numbers on the reverse side.  We left copies of the slips with the IT Command center upstairs hoping they would make additional copies that would be available to everyone.  I don't know if they made more copies but we left stacks of them Wednesday and yesterday.  If you want a copy of the Word doc emailed to you let one of us know. 

    Cheers.

    Eileen

    On 9/9/05, Gemar, Edward <Edward.Gemar at zilliant.com > wrote: 
      Last night there were small pre-printed slips of paper around the
      computer area that had spaces for people to right in their email and 
      FEMA info including Id's and passwords.  Hopefully they will continue to
      be there and easy to find.  I believe there were help addresses printed
      on the reverse side.  Please use these if you see them.  If these are 
      filled out, it gives the evacuee something to give to the next person
      that helps them later on.  If someone you are helping doesn't have one
      and doesn't have their info written down all in one place, I'd recommend 
      transferring it to one of these.  Also, when possible I was having
      people use numbers (their phone number of SSN) for Id and Password
      information when signing up for FEMA etc. because there is no risk of
      problems with mixing up lower/upper case letters when doing this.  I 
      worked with a person last night who did have all of their info written
      down, but they had gotten the case wrong so we had to try many
      combinations of upper/lower case, but it finally worked.

      -----Original Message----- 
      From: katrina-it-volunteers-bounces at soaustin.net
      [mailto: katrina-it-volunteers-bounces at soaustin.net ] On Behalf Of Ray
      Shea
      Sent: Friday, September 09, 2005 12:16 PM
      To: katrina-it-volunteers at soaustin.net
      Subject: [Katrina-IT-Volunteers] Important: take good notes 

      When you write down information from the computer for
      evacuees, please take detailed verbose notes.
      Remember, a lot of these people don't even know what 
      an email address looks like, even if you write down 
      their address and tell them "this is your email
      address".  Don't expect them to remember anything at
      all, and write like you are writing instructions to 
      the next volunteer that will help them (since you 
      are).

      I had a case last night where a man said that a
      volunteer told him a loved one had been found, but all
      he knew was that "somebody wrote this down off the 
      computer and told me I could look it up".  The card 
      said:

      www.yahoo.com

      Carlota Winfield 

      Find Carlota goto
      Locate person - 12238

      This card is useless to him and to me.  We think maybe
      12238 is an entry number on some database, but he's 
      frantic thinking that Carlota's whereabouts are known 
      and nobody can tell him where she is.  I can't find
      her anywhere.

      If you remember finding Carlota, please let me know.

      Thanks,

      ray





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