[Katrina-IT-Volunteers] Important: take good notes

Fri Sep 9 15:45:25 CDT 2005

Great!  I will make up another stack and take them over at 8:30 p.m.

Sara

	-----Original Message-----
	From: katrina-it-volunteers-bounces at soaustin.net
[mailto:katrina-it-volunteers-bounces at soaustin.net] On Behalf Of Eileen
M Joyce-Hankins
	Sent: Friday, September 09, 2005 3:16 PM
	To: Gemar, Edward
	Cc: katrina-it-volunteers at soaustin.net; Sam Hankins; Hope
Morrison
	Subject: Re: [Katrina-IT-Volunteers] Important: take good notes

	I've also attached the form in PDF format.  I know that not
everyone uses M$ Word.

	Thanks.

	Eileen

	On 9/9/05, Eileen M Joyce-Hankins <eileenjoycehankins at gmail.com>
wrote: 

		Apparently copies were not made of the two-sided slip
"original" because it wasn't an approved form, it was a form made by a
volunteer.  ???  I apologize in advance to anyone who does not want this
file but I'm attaching for anyone else who may want to make their own
copies to keep in their back pocket. 

		Thanks!

		Eileen

		On 9/9/05, Eileen M Joyce-Hankins
<eileenjoycehankins at gmail.com > wrote: 

			There were two types of slips out there, both
created by two volunteers who have been there this week: Hope and my
husband Sam.  The one that Hope made had helpful phone numbers on the
reverse side.  We left copies of the slips with the IT Command center
upstairs hoping they would make additional copies that would be
available to everyone.  I don't know if they made more copies but we
left stacks of them Wednesday and yesterday.  If you want a copy of the
Word doc emailed to you let one of us know. 

			Cheers.

			Eileen

			On 9/9/05, Gemar, Edward
<Edward.Gemar at zilliant.com > wrote: 

				Last night there were small pre-printed
slips of paper around the
				computer area that had spaces for people
to right in their email and 
				FEMA info including Id's and passwords.
Hopefully they will continue to
				be there and easy to find.  I believe
there were help addresses printed
				on the reverse side.  Please use these
if you see them.  If these are 
				filled out, it gives the evacuee
something to give to the next person
				that helps them later on.  If someone
you are helping doesn't have one
				and doesn't have their info written down
all in one place, I'd recommend 
				transferring it to one of these.  Also,
when possible I was having
				people use numbers (their phone number
of SSN) for Id and Password
				information when signing up for FEMA
etc. because there is no risk of
				problems with mixing up lower/upper case
letters when doing this.  I 
				worked with a person last night who did
have all of their info written
				down, but they had gotten the case wrong
so we had to try many
				combinations of upper/lower case, but it
finally worked.

				-----Original Message----- 
				From:
katrina-it-volunteers-bounces at soaustin.net
				[mailto:
katrina-it-volunteers-bounces at soaustin.net
<mailto:katrina-it-volunteers-bounces at soaustin.net> ] On Behalf Of Ray
				Shea
				Sent: Friday, September 09, 2005 12:16
PM
				To: katrina-it-volunteers at soaustin.net
				Subject: [Katrina-IT-Volunteers]
Important: take good notes 

				When you write down information from the
computer for
				evacuees, please take detailed verbose
notes.
				Remember, a lot of these people don't
even know what 
				an email address looks like, even if you
write down 
				their address and tell them "this is
your email
				address".  Don't expect them to remember
anything at
				all, and write like you are writing
instructions to 
				the next volunteer that will help them
(since you 
				are).

				I had a case last night where a man said
that a
				volunteer told him a loved one had been
found, but all
				he knew was that "somebody wrote this
down off the 
				computer and told me I could look it
up".  The card 
				said:

				www.yahoo.com <http://www.yahoo.com/> 

				Carlota Winfield 

				Find Carlota goto
				Locate person - 12238

				This card is useless to him and to me.
We think maybe
				12238 is an entry number on some
database, but he's 
				frantic thinking that Carlota's
whereabouts are known 
				and nobody can tell him where she is.  I
can't find
				her anywhere.

				If you remember finding Carlota, please
let me know.

				Thanks,

				ray

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