[Katrina-IT-Volunteers] Important: take good notes

[Eileen M Joyce-Hankins]

There were two types of slips out there, both created by two volunteers who 
have been there this week: Hope and my husband Sam. The one that Hope made 
had helpful phone numbers on the reverse side. We left copies of the slips 
with the IT Command center upstairs hoping they would make additional copies 
that would be available to everyone. I don't know if they made more copies 
but we left stacks of them Wednesday and yesterday. If you want a copy of 
the Word doc emailed to you let one of us know.
 
Cheers.
 Eileen
 On 9/9/05, Gemar, Edward <Edward.Gemar at zilliant.com> wrote: 
> 
> Last night there were small pre-printed slips of paper around the
> computer area that had spaces for people to right in their email and
> FEMA info including Id's and passwords. Hopefully they will continue to
> be there and easy to find. I believe there were help addresses printed
> on the reverse side. Please use these if you see them. If these are
> filled out, it gives the evacuee something to give to the next person
> that helps them later on. If someone you are helping doesn't have one
> and doesn't have their info written down all in one place, I'd recommend
> transferring it to one of these. Also, when possible I was having
> people use numbers (their phone number of SSN) for Id and Password
> information when signing up for FEMA etc. because there is no risk of
> problems with mixing up lower/upper case letters when doing this. I
> worked with a person last night who did have all of their info written
> down, but they had gotten the case wrong so we had to try many
> combinations of upper/lower case, but it finally worked.
> 
> -----Original Message-----
> From: katrina-it-volunteers-bounces at soaustin.net
> [mailto:katrina-it-volunteers-bounces at soaustin.net] On Behalf Of Ray
> Shea
> Sent: Friday, September 09, 2005 12:16 PM
> To: katrina-it-volunteers at soaustin.net
> Subject: [Katrina-IT-Volunteers] Important: take good notes
> 
> When you write down information from the computer for
> evacuees, please take detailed verbose notes.
> Remember, a lot of these people don't even know what
> an email address looks like, even if you write down
> their address and tell them "this is your email
> address". Don't expect them to remember anything at
> all, and write like you are writing instructions to
> the next volunteer that will help them (since you
> are).
> 
> I had a case last night where a man said that a
> volunteer told him a loved one had been found, but all
> he knew was that "somebody wrote this down off the
> computer and told me I could look it up". The card
> said:
> 
> www.yahoo.com <http://www.yahoo.com>
> 
> Carlota Winfield
> 
> Find Carlota goto
> Locate person - 12238
> 
> This card is useless to him and to me. We think maybe
> 12238 is an entry number on some database, but he's
> frantic thinking that Carlota's whereabouts are known
> and nobody can tell him where she is. I can't find
> her anywhere.
> 
> If you remember finding Carlota, please let me know.
> 
> Thanks,
> 
> ray
> 
> 
> 
> 
> 
> ______________________________________________________
> Click here to donate to the Hurricane Katrina relief effort.
> http://store.yahoo.com/redcross-donate3/
> _______________________________________________
> Katrina-IT-Volunteers mailing list
> Volunteer info: http://www.austinfree.net/katrinavolunteer.htm
> List info: http://soaustin.net/mailman/listinfo/katrina-it-volunteers
> _______________________________________________
> Katrina-IT-Volunteers mailing list
> Volunteer info: http://www.austinfree.net/katrinavolunteer.htm
> List info: http://soaustin.net/mailman/listinfo/katrina-it-volunteers
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://soaustin.net/pipermail/katrina-it-volunteers/attachments/20050909/ede48230/attachment.htm