[Katrina-IT-Volunteers] Important: take good notes

[Ray Shea]

When you write down information from the computer for
evacuees, please take detailed verbose notes. 
Remember, a lot of these people don't even know what
an email address looks like, even if you write down
their address and tell them "this is your email
address".  Don't expect them to remember anything at
all, and write like you are writing instructions to
the next volunteer that will help them (since you
are).

I had a case last night where a man said that a
volunteer told him a loved one had been found, but all
he knew was that "somebody wrote this down off the
computer and told me I could look it up".  The card
said:

www.yahoo.com

Carlota Winfield

Find Carlota goto
Locate person - 12238

This card is useless to him and to me.  We think maybe
12238 is an entry number on some database, but he's
frantic thinking that Carlota's whereabouts are known
and nobody can tell him where she is.  I can't find
her anywhere.

If you remember finding Carlota, please let me know.

Thanks,

ray



	
		
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